Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Shipping & Delivery
  • At this time, retrogate store ships merchandise to all worldwide locations except Germany

    All our items can be tracked via ukrainian post tracker until package on Ukraine territory, later recipient should use tracker from their county.

    Links on trackers of some countries: USA, Japan, Honkong, China, Spain

    Known countries, where tracking does not work: France, Australia, UK

    Estimated shipping time:
    Countries of EU: 12-17 days
    North America: 15-20 days
    Japan: 15-20 days
    Australia: 30-40 days
    South America: 40-60 days

    Sometimes delivery may take much more time than usually, especially in holidays period, and some time before and after holidays. Delivery time for any country may vary from 7 to 60 days.